SMS Terms of Service

Prime Insurance Brokerage


Welcome to the SMS Terms of Service for Prime Insurance Brokerage. These terms explain how we communicate with our customers through text messages, how SMS consent is obtained, and how you can manage your messaging preferences.

Prime Insurance Brokerage is an independent insurance agency helping individuals and families explore health insurance, ACA Marketplace coverage, Medicare plans, dental insurance, and vision insurance. Our licensed insurance agents provide personalized assistance with insurance questions, plan comparisons, and enrollments.

1. SMS Messaging Program

By opting into SMS from a web form or other consent method, you agree to receive SMS messages from PRIME INSURANCE BROKERAGE.

Our SMS messaging program is used for direct, one-on-one conversations between our insurance agents and customers.

Messages may include:

  • Responses to customer questions about insurance coverage.
  • Assistance with insurance applications and enrollments.
  • Follow-up communication regarding customer inquiries.
  • Customer service and policy-related support.
  • Information requested by customers during conversations with our agents.

Our Conversations (external) SMS program does not include automated marketing campaigns, unsolicited promotional messages, or bulk messaging.

2. SMS Consent and Opt-In

Prime Insurance Brokerage only sends SMS messages when customers have provided the appropriate consent.

Customers may provide consent through our website forms, verbally during phone conversations, or through other documented methods.

Providing a phone number alone does not automatically constitute consent to receive SMS messages.

Consent to receive text messages is voluntary and is not required to purchase insurance or receive our services.

Verbal SMS Consent

Customers may provide verbal consent during a phone conversation with a Prime Insurance Brokerage representative.

Before sending SMS messages, our representative explains the purpose of texting and requests the customer's permission.

Example of Verbal Consent Request:

"Would you like to receive text messages from Prime Insurance Brokerage regarding your insurance questions, enrollment assistance, and customer support? Message frequency varies, and message and data rates may apply. You can reply STOP to opt out or HELP for assistance. Our SMS Terms of Service and Privacy Policy are available at primeinsurancebrokerage.com. Do I have your permission to text you?"

The customer must provide a clear affirmative response, such as "Yes," before SMS communication begins.

Prime Insurance Brokerage documents customer consent for recordkeeping and compliance purposes.

3. Message Frequency

Message frequency varies depending on customer inquiries, ongoing conversations, and the level of assistance requested.

Customers may receive multiple messages while communicating with an insurance agent. Our SMS service does not operate on a fixed messaging schedule.

4. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and wireless service plan.

Prime Insurance Brokerage does not charge a separate fee to receive our SMS communications.

5. Opting Out of SMS Messages

You may opt out of receiving text messages from Prime Insurance Brokerage at any time.

Reply STOP to any SMS message to opt out.

After opting out, you will no longer receive messages through the applicable SMS program unless you provide new consent.

Opting out of SMS does not affect your insurance coverage or ability to receive assistance through other communication methods.

6. SMS Customer Support

If you need assistance with our SMS messaging service:

Reply HELP to any SMS message for assistance.

You may also visit our website at:

https://www.primeinsurancebrokerage.com/

Our team can assist with SMS-related questions, insurance inquiries, and customer support.

7. Privacy and Information Protection

Prime Insurance Brokerage respects the privacy of our customers.

Information collected through SMS communications may be used to respond to customer inquiries, provide insurance enrollment assistance, and deliver requested customer support.

We do not sell or share SMS opt-in information or consent with third parties or affiliates for marketing or promotional purposes.

For additional details about how we collect, use, and protect personal information, please review our Privacy Policy:

https://www.primeinsurancebrokerage.com/privacy-policy

8. Mobile Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

SMS delivery may be affected by mobile network availability, carrier restrictions, technical issues, or other circumstances outside our control.

9. Changes to SMS Terms

Prime Insurance Brokerage may update these SMS Terms of Service to reflect changes in our messaging practices, regulatory requirements, or customer service operations.

The most current version will be available on this page.

10. Contact Prime Insurance Brokerage

For questions about our SMS Terms of Service, insurance services, or customer support, please visit:

Prime Insurance Brokerage

Website: https://www.primeinsurancebrokerage.com/

Privacy Policy: https://www.primeinsurancebrokerage.com/privacy-policy



SMS Consent Disclosure

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from PRIME INSURANCE BROKERAGE. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See our Privacy Policy at https://www.primeinsurancebrokerage.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.