Your Privacy
Prime Insurance Brokerage
At Prime Insurance Brokerage, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, request insurance information, communicate with our licensed agents, or use our services.
Our website is https://www.primeinsurancebrokerage.com/.
1. Information We Collect
Prime Insurance Brokerage may collect personal information when you visit our website, request an insurance quote, complete an application, schedule an appointment, or contact our representatives.
Information we may collect includes:
- Full name and contact information.
- Phone number, email address, and mailing address.
- Date of birth and household information.
- Information necessary to evaluate insurance eligibility and coverage options.
- Insurance application and enrollment information.
- Communication preferences and customer inquiries.
- SMS opt-in consent and related communication records.
- Website usage information, such as browser type, IP address, and cookies, when collected by our website technologies.
We collect information relevant to providing requested insurance services and customer assistance.
2. How We Use Personal Information
Prime Insurance Brokerage uses personal information to:
- Respond to insurance inquiries and customer questions.
- Provide health insurance, Medicare, dental, and vision insurance assistance.
- Compare insurance coverage options and provide quotes.
- Help customers complete insurance applications and enrollments.
- Communicate about requested insurance services.
- Schedule and manage customer appointments.
- Provide ongoing policyholder assistance.
- Maintain records of customer communications and consent.
- Protect customer information and comply with applicable legal requirements.
We do not use personal information for purposes inconsistent with this Privacy Policy without an appropriate legal basis or required consent.
- Use authorized artificial intelligence (AI) and automation tools to help our licensed agents draft communications, organize files, prepare quotes, schedule appointments, and support customer service (final decisions and advice remain with our licensed agents).
How We Use Personal Information
3. SMS Text Messaging Privacy
Prime Insurance Brokerage offers SMS communication for direct, one-on-one conversations between customers and our licensed insurance agents.
Text messages may be used to answer customer questions, assist with insurance enrollments, respond to inquiries, and provide requested customer support.
Our Conversations (external) SMS program does not include automated marketing campaigns, bulk promotional messages, or unsolicited advertising.
Customers must provide appropriate consent before receiving SMS messages.
SMS Consent
Customers may consent to receive SMS communications through website forms, verbal authorization during phone conversations, or other documented opt-in methods.
When obtaining verbal consent, our representatives explain the purpose of SMS communication and request the customer's permission before initiating text messages.
We maintain records of SMS consent, where appropriate, for compliance and customer service purposes.
Consent to receive SMS messages is not a condition of purchasing insurance or receiving our services.
SMS Information Sharing and Protection
Prime Insurance Brokerage does not sell, rent, or share SMS opt-in data, mobile phone numbers collected for SMS communications, or text messaging consent with third parties or affiliates for marketing or promotional purposes.
SMS consent is not shared with third parties.
Text messaging opt-in information and consent will not be transferred to third parties or affiliates for their own promotional campaigns or lead generation activities.
We may use authorized technology providers to deliver text messages and support our communication systems, subject to appropriate confidentiality and data protection requirements.
Message Frequency and Charges
Message frequency varies depending on customer inquiries and ongoing conversations with our representatives.
Message and data rates may apply.
SMS Opt-Out
Customers may stop receiving SMS communications at any time by replying STOP to any text message from Prime Insurance Brokerage.
For assistance, reply HELP or contact our office.
For complete messaging terms, please visit:
https://www.primeinsurancebrokerage.com/sms-terms-of-service
4. How We Share Personal Information
Prime Insurance Brokerage does not sell customers' personal information to third parties for their independent marketing purposes.
To provide requested insurance services, we may share necessary personal information with:
- Insurance carriers and insurance plan administrators.
- Health insurance marketplaces and enrollment platforms.
- Authorized service providers supporting insurance applications and customer service.
- Technology providers assisting with secure communications and business operations.
- Government agencies or regulatory authorities when required by applicable law.
Information is shared only as reasonably necessary for the applicable services, with appropriate authorization or another lawful basis.
SMS opt-in data and consent are excluded from sharing for third-party marketing or promotional purposes.
How We Share
- AI and automation service providers that process information on our behalf to assist with quoting, scheduling, document organization, and customer communications.
Artificial Intelligence and Automation Tools
Prime Insurance Brokerage may use artificial intelligence (AI) assistants and related automation tools to help our licensed agents work more efficiently. These tools may process personal information you provide to us (for example, contact details, household and eligibility information needed for quotes, appointment details, and the content of emails or text messages related to your insurance request) so we can respond faster, prepare comparisons, and keep records organized.
5. How We Protect Personal Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.
Access to customer information is limited to authorized personnel and service providers who need the information to perform legitimate business functions.
Although we take reasonable precautions, no electronic communication or data storage system can be guaranteed completely secure.
6. Website Cookies and Analytics
Our website may use cookies and similar technologies to improve website functionality, understand visitor interactions, and enhance the user experience.
These technologies may collect information such as browser type, device information, pages visited, and website interaction data.
Visitors may manage certain cookie preferences through their browser settings.
7. Customer Privacy Choices
Customers may contact Prime Insurance Brokerage to:
- Request information about personal data maintained by our agency.
- Request correction of inaccurate personal information.
- Ask questions about how their personal information is used.
- Withdraw SMS consent or update communication preferences.
- Request deletion of personal information, where permitted by applicable law and recordkeeping obligations.
Some information may need to be retained for legal, regulatory, insurance, or legitimate business purposes.
8. Third-Party Websites
Our website may contain links to insurance carriers, government marketplaces, scheduling platforms, or other third-party websites.
These websites operate under their own privacy practices. We encourage visitors to review the privacy policies of any external websites they use.
9. Children's Privacy
Our website and services are intended primarily for adults seeking insurance information or coverage for themselves and their households.
We do not knowingly collect personal information directly from children through our website without appropriate authorization.
Parents or legal guardians may provide dependent information when necessary for insurance applications and enrollment assistance.
10. Changes to This Privacy Policy
Prime Insurance Brokerage may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or technology.
Updates will be posted on this page with a revised effective date.
11. Contact Information
If you have questions about our Privacy Policy, SMS communications, or the handling of your personal information, please contact:
Prime Insurance Brokerage
Website: https://www.primeinsurancebrokerage.com/
Phone: (864) 536-0981
Email: quote@primeinsurancebrokerage.com
SMS Terms of Service: https://www.primeinsurancebrokerage.com/sms-terms-of-service
SMS Privacy Disclosure
Prime Insurance Brokerage respects your privacy. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes. SMS communications are used for consent-based, one-on-one customer conversations and insurance assistance.